Changing of service:
We may change the features or functionality of any Service over time
Disk Usage
Disk space usage is monitored with automated billing for over-usage.
Traffic Usage
While our traffic usage is generous, it is regulated and is subject to reasonable use.
Combining traffic quotas across multiple domains
It is not possible to combine the traffic quotas of multiple domains that are combined to deliver a single service.
Support
Support for email setup is provided via a support set up file.
We can help to configure your email via a teamviewer.
If you require onsite support you will be charged a call out fee at AA rates and an hourly fee for our time.
Please note it is your responsibility to ensure that you have working and up to date software on all your devices and that your third party subscriptions have been paid eg Microsoft office 365 subscription.
Conditions Per Project
- x2 revert are applicable, any changes after will be charged hourly.
- 50% non-refundable deposit on commencement of work and 50% on completion, unless otherwise agreed upon.
- A 50% rejection fee of the remaining balance applies to the above work.
- The costs detailed above are in relation to the brief/scope of work originally agreed upon.
- Any deviation from this could result in additional costs.
- All work remains the property of Creative Web Design until paid in full
Monthly Invoices
- All debit order clients to ensure the availability of funds in your account.
- All Self Payments are to be made by the last working day of the month via EFT.
- Any debit order rejections or self payments not made by the 07th of the month will result in your services being suspended until full payment is received.
- Debit Order Rejections will have a fee of R 50 added to your invoice.
- Cash Deposits will have a fee added to your invoice ATM Deposit: R15.00 Branch Deposit: R45.00 per Transaction.
Debit Orders
Rejected debit orders will incur a R 50 penalty fee which will be added on to your next invoice. You’ll be prompted to settle your account via an EFT and will return to the debit order payment process for your next payment.
Failure to settle this account promptly
Will result in the termination of your hosting services and domain names, placing valuable data at risk.
Backups of server, web content and emails are not guaranteed.
Reconnection Fee
If your account is suspended for nonpayment or temporary pause on your part, we may charge a reconnection (or restoral) fee of R 200 to reactivate your internet services.
Services will only be restored once payment reflects in our bank account.
Cancellation Policy
If you want to cancel your contract or account with us, our policy requires you to cancel it 30 days to the end of the month. That means that there is a minimum of 30 days on your contract. However, if you cancel in the middle of a month, then the cancellation will only come into effect at the end of the next month. Cancellation notice is required via email.
Domain Transfer
We will only release a domain name to be transferred if your account is upto date.
Once account has been settled the domain name can be released
Server Data
After canelling or account suspension, data is kept on the server for 30 days therafter the data is removed from the server. Once the data has been removed from the server it cannot be restored.